Your Questions Answered

Frequently Asked Questions

Welcome to the metro4 FAQ — your comprehensive guide to registration, deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay, bonuses, game rules, and responsible gaming. Find detailed answers to over 20 common questions below.

Jump to Section

Account & Registration Deposits & Withdrawals Games & Gameplay Bonuses & Promotions Safety & Responsible Gaming

Account & Registration

Everything you need to know about creating and managing your metro4 account

Creating a metro4 account takes less than three minutes. Visit the homepage, click Sign Up, and fill in your full name, date of birth, email address, and preferred currency (IDR). You will receive a verification email — click the link inside to activate your account. You must be at least 21 years old and a resident of Indonesia to register.

metro4 requires a valid Indonesian National Identity Card (KTP) for standard identity verification. In some cases — particularly for high-value withdrawals — you may also be asked to provide a selfie holding your KTP and proof of your payment method (such as a screenshot of your BCA or OVO account matching your registered name). KYC is mandatory before your first withdrawal is processed.

Yes. metro4 is available to players across the entire Indonesian archipelago — from Surabaya, Bandung, and Medan to Bali, Makassar, Semarang, Palembang, and beyond. Registration requirements are the same regardless of your city. The platform is fully optimized for Indonesian mobile connections and available 24 hours a day across all time zones (WIB, WITA, and WIT).

First, use the Forgot Password link on the login page to reset your credentials via your registered email. If your account has been suspended pending KYC verification, contact support at [email protected] with your registered email address. Accounts may also be temporarily locked after multiple failed login attempts as a security measure — support can unlock it once your identity is confirmed.

To permanently close your account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining balance will be returned to your verified withdrawal account (BCA, BRI, BNI, Mandiri, or linked e-wallet) within 3 business days. If you are closing your account for responsible gaming reasons, consider self-exclusion instead — see our Responsible Gaming page for details.

Deposits & Withdrawals

Quick answers about funding your account and cashing out via Indonesian banks and e-wallets

BCA bank transfer deposits to metro4 are typically credited within 2–5 minutes during standard banking hours (08:00–21:00 WIB). Transfers made outside those hours, or during peak periods, may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact support with your transfer receipt and transaction reference number so the team can locate and manually credit it.

metro4 accepts deposits via a broad range of Indonesian payment channels: bank transfers to BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, and Bank Danamon; and e-wallet top-ups via OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 10.000, and there are no platform-side deposit fees.

The minimum withdrawal amount to a Mandiri bank account on metro4 is Rp 50.000. The maximum single withdrawal is Rp 50.000.000 per transaction. Withdrawals to Mandiri are typically processed within 5–15 minutes during business hours. You must complete KYC verification before your first withdrawal, and the destination account must be registered in the same name as your metro4 account.

Yes. metro4 supports deposits via OVO, GoPay, DANA, ShopeePay, and LinkAja. E-wallet deposits are processed in real time and are usually reflected in your account balance within 1–3 minutes. To use an e-wallet, select it as your deposit method, enter the amount in IDR, and complete the payment via your e-wallet app. The e-wallet must be registered under your real name to match your metro4 account.

metro4 does not charge any platform-side withdrawal fees. However, your bank or e-wallet provider may apply their standard interbank transfer fee (typically Rp 2.500–Rp 6.500 per transaction depending on the receiving bank). metro4 recommends using BCA or BRI for domestic transfers, as these tend to offer the fastest processing and lowest third-party fees among major Indonesian banks.

Games & Gameplay

Learn about football betting, slots, live casino, togel, sabung ayam, and game fairness

Navigate to the Sportsbook section and select Football, then choose BRI Liga 1 from the league menu. All scheduled matches — including fixtures featuring Persija Jakarta, Persib Bandung, Bali United, and other Liga 1 clubs — are listed with live odds updated in real time. You can place single bets, accumulator bets, or use the mix parlay (multi-leg parlay) builder to combine multiple Liga 1 and international fixtures in one ticket.

Mix parlay (multi-leg accumulator betting) lets you combine two or more match selections across different games into a single bet. All legs must win for the bet to pay out. The odds of each selection are multiplied together, which means the potential payout is significantly higher than placing each bet individually. metro4 supports mix parlay across BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and Champions League fixtures.

Yes. metro4 is fully optimized for mobile browsers on Android and iOS devices — no app download is required. You can play togel (Indonesia's traditional numbers lottery), including 2D, 3D, and 4D markets, directly from your mobile browser. The platform loads quickly even on standard 4G connections, and all features — including deposits, withdrawals, and game history — are accessible on mobile.

metro4 offers live sabung ayam (cockfighting) markets streamed in real time from licensed arenas. Betting follows the Meron/Wala format: Meron is the favored side (typically the heavier bird) and Wala is the underdog. Odds are adjusted live based on betting volume. You can also bet on a draw (BDD — Both Declared Dead). Minimum bet amounts and payout structures are displayed on the live event screen before each match begins.

Return-to-Player (RTP) percentages vary by game title and provider. Slots from Pragmatic Play, NetEnt, and Microgaming on metro4 typically carry RTPs between 94% and 97%. High-volatility slot gacor (loosely, "hot" or frequently paying slots) titles often sit in the 96–97% range. Each game's RTP is listed in its information panel. metro4 uses certified Random Number Generator (RNG) software, independently audited for fairness.

Bonuses & Promotions

Understand welcome bonuses, wagering requirements, cashback offers, and VIP rewards

New metro4 members qualify for a welcome deposit bonus on their first deposit. The bonus amount and percentage vary by current promotion — check the Promotions page inside your account after registration for the exact figures. Welcome bonuses are credited automatically to your account within minutes of your qualifying deposit being confirmed. Bonus funds are separate from your main balance and subject to wagering requirements.

A wagering requirement specifies how many times you must bet a bonus amount before it can be converted to withdrawable cash. For example, a bonus of Rp 100.000 with a 10x wagering requirement means you need to place a total of Rp 1.000.000 in qualifying bets before withdrawal is available. On metro4, slots typically contribute 100% toward wagering, while live casino games may contribute a lower percentage. Full terms are displayed with each bonus offer.

Yes. metro4 runs weekly cashback promotions for eligible players, returning a percentage of net losses during the qualifying period directly to your account as bonus credit. Cashback rates and eligibility criteria vary by player tier and active promotion. Higher-tier VIP members typically receive a larger cashback percentage. Check the current promotions inside your account dashboard every Monday for the latest cashback offer applicable to your account.

The metro4 VIP program rewards consistent players with tier-based benefits including higher withdrawal limits, faster processing times, dedicated account managers, exclusive reload bonuses, and priority customer support. Players move up tiers based on cumulative wagering activity. Tier status is reviewed monthly, and players are notified by email when they qualify for an upgrade. Full VIP tier criteria and benefits are available in the promotions section of your account.

Safety & Responsible Gaming

Important information about licensing, data security, age restrictions, and player protection tools

metro4 is licensed and regulated internationally, operating under a valid gaming license issued by a recognized offshore regulatory authority. The platform uses SSL/TLS encryption to protect all data in transit, and all games are powered by certified RNG software from reputable providers including Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming. While online gambling regulations in Indonesia are complex, metro4 operates with a commitment to transparency, fair play, and player protection.

metro4 employs TLS 1.3 encryption for all data in transit and AES-256 encryption for data stored at rest, including KYC documents and financial records. Access to your personal data is restricted to authorized personnel on a strict need-to-know basis. The platform undergoes regular independent security audits and penetration testing. For full details on how your data is collected, used, and protected, please review the Privacy Policy page.

The minimum age to register and play on metro4 is 21 years old. This requirement is strictly enforced through mandatory KYC document verification at registration. Any account found to belong to a person under 21 is closed immediately and all funds are returned. metro4 maintains a zero-tolerance policy on underage gambling and encourages parents and guardians to use parental control software to prevent minors from accessing gambling websites.

Responsible gaming tools including deposit limits, loss limits, session time limits, time-outs, and self-exclusion are accessible via Account Settings → Responsible Gaming. Restrictions take effect immediately upon activation. Increases to limits require a mandatory 48-hour review period. For self-exclusion (minimum 6 months or permanent), contact [email protected] with the subject "Self-Exclusion Request" for immediate account suspension.

If you feel that gambling is no longer enjoyable and is causing financial, emotional, or relationship difficulties, metro4 encourages you to act immediately. Use the time-out or self-exclusion tools in your account settings, or contact our support team at [email protected] at any time — 24 hours a day, 7 days a week, including Indonesian public holidays. Our Indonesian-speaking support agents are trained to assist with responsible gaming concerns confidentially and without judgment.

Still Have Questions?

Our 24/7 Indonesian-speaking support team is always ready to help. Reach out via email, live chat, or explore additional resources below.

Email Support

Send us an email at [email protected] and our team will respond within 2 hours (WIB). Available 24/7 including public holidays.

Live Chat

Access instant live chat support directly from your account dashboard. Native Indonesian-speaking agents are online around the clock.

Additional Resources

Review our Terms & Conditions, Privacy Policy, and Responsible Gaming pages for detailed information about your rights and obligations.

Ready to Get Started?

Now that you know how metro4 works — from registration and deposits via BCA, BRI, BNI, Mandiri, OVO, and DANA, to gameplay, bonuses, and responsible gaming — you are ready to explore everything the platform has to offer. Visit our homepage to learn more or read our full Terms & Conditions.

Visit Homepage Terms & Conditions

Useful pages:  About Us  ·  Privacy Policy  ·  Responsible Gaming