Please read these Terms & Conditions carefully before registering an account or using any service offered by metro4. By accessing the platform you confirm that you have read, understood, and agreed to be bound by all clauses set out below.
Last Updated: 1 January 2026A plain-language summary of the most important points in our Terms & Conditions. The full legal text in the clauses below governs in all cases.
You must be at least 21 years of age and a resident of a jurisdiction where online gaming is not explicitly prohibited. metro4 does not permit minors to register or play under any circumstances.
Deposits and withdrawals are processed exclusively in Indonesian Rupiah (IDR/Rp) via supported local banks and e-wallets. Minimum deposit is Rp 50.000. Withdrawal requests are subject to identity verification.
All bonuses are subject to published wagering requirements before funds can be withdrawn. Attempting to abuse promotional offers may result in bonus forfeiture and account review.
Fraud, collusion, use of automated betting software, and multi-accounting are strictly prohibited. metro4 reserves the right to suspend accounts and withhold funds pending investigation.
You are solely responsible for maintaining the confidentiality of your login credentials. metro4 cannot be held liable for losses arising from unauthorized access caused by your failure to secure your account.
These Terms are governed by applicable international gaming regulations. Disputes will be resolved through binding arbitration. metro4 operates under internationally recognized gaming licenses.
For the purposes of these Terms & Conditions, the following definitions apply throughout this document and all related policies published by metro4:
Access to and use of the Platform is conditional upon meeting all of the following eligibility criteria. metro4 reserves the right to conduct eligibility checks at any point in the account lifecycle.
You must be at least 21 years of age at the time of registration and at all subsequent times during which you maintain an Account. This is a strict requirement under our operating license and our internal responsible gaming policy. metro4 actively verifies user ages through the KYC process and will immediately close any Account found to belong to a person under 21 years of age, forfeiting all Bonus Funds and withholding any winnings derived from ineligible play pending investigation.
Important: The 21+ age restriction applies to all Services on the Platform, including but not limited to online slots, live dealer casino games, togel (Indonesia's traditional numbers lottery), sports betting, sabung ayam (cockfighting) markets, and bandar bola (football betting) products.
You are solely responsible for ensuring that your use of the Platform is lawful in the jurisdiction from which you access it. metro4 does not provide Services to residents of jurisdictions where online gaming is explicitly prohibited by applicable law. By registering, you represent and warrant that you are accessing the Platform from a jurisdiction in which doing so is legal.
Each individual is permitted to hold only one (1) Account on the Platform at any time. Opening, or attempting to open, multiple Accounts — whether in your own name or using another individual's identity — constitutes a material breach of these Terms and will result in immediate termination of all associated Accounts, forfeiture of all balances, and a permanent ban from the Platform.
The following persons are not eligible to register or hold an Account on the Platform: (a) employees of metro4 or its affiliates, subsidiaries, or contracted service providers; (b) immediate family members of such employees; (c) individuals currently subject to a self-exclusion arrangement with metro4; (d) individuals who have been permanently banned from the Platform.
To access Real Money Services on the Platform, you must complete the registration process by providing accurate, complete, and current personal information including — but not limited to — your full legal name, date of birth, residential address in Indonesia, email address, and a secure password. You agree to update your information promptly if any of it changes.
All information submitted during registration and at any subsequent point must be truthful and accurate. Providing false, misleading, or incomplete information is grounds for immediate Account suspension and may result in the forfeiture of all Account balances. metro4 will not be liable for any losses arising from your failure to provide accurate information.
You are fully responsible for maintaining the confidentiality of your username and password. You agree to notify metro4 support immediately if you suspect unauthorized access to your Account. metro4 will not be held liable for losses resulting from unauthorized access where you have failed to take reasonable precautions to protect your credentials.
Your Account is strictly personal and non-transferable. You may not share, sell, or transfer your Account to any other individual. Allowing another person to access or use your Account constitutes a breach of these Terms.
metro4 is required under its operating license to verify the identity of all Users before processing withdrawal requests and, in some cases, before certain deposit thresholds are reached. The KYC process is a legal compliance requirement, not a discretionary policy.
As part of the KYC process, you may be required to submit any or all of the following documents:
metro4 aims to complete KYC reviews within 24–48 hours of receiving all required documentation. During periods of high volume, reviews may take up to 72 hours. You will be notified by email once verification is complete. Withdrawals remain on hold until verification is successfully concluded.
metro4 reserves the right to request additional documentation at any time, including in connection with large transactions, unusual account activity, or periodic compliance reviews. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension.
metro4 supports deposits and withdrawals via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR).
Deposits via local Indonesian banks and e-wallets are typically credited to your Account within 1–5 minutes of confirmed bank transfer. metro4 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction charges, for which metro4 bears no responsibility.
Withdrawal requests submitted by fully verified accounts are typically processed within 15–30 minutes during normal operating hours (06:00–23:00 WIB). Requests submitted outside these hours will be queued and processed at the start of the next processing window. metro4 does not guarantee processing times during bank maintenance periods, national holidays, or force majeure events.
The following conditions must be met before a withdrawal request will be approved:
Note: metro4 is required to return funds to the same payment method used for the original deposit where technically feasible. If a withdrawal to the original deposit method is not possible, our support team will assist you in selecting an approved alternative.
metro4 reserves the right to decline or reverse any transaction that is suspected to be fraudulent, made in error, or in violation of these Terms. In such cases, you will be notified via your registered email address and provided an opportunity to clarify or appeal the decision.
All bonuses, free spins, cashback offers, and promotional credits offered by metro4 are subject to the specific terms published alongside each individual promotion, as well as the general bonus conditions set out in this clause. In the event of any conflict, the specific promotion terms take precedence.
Unless otherwise stated in a specific promotion, all Bonus Funds are subject to a minimum wagering requirement of 30x (thirty times) the combined value of the deposit and bonus amount before any resulting balance becomes eligible for withdrawal. For example, a deposit of Rp 100.000 with a matching bonus of Rp 100.000 would require total wagering of Rp 6.000.000 before withdrawal eligibility is granted.
Not all games contribute equally toward Wagering Requirements. The following contribution rates apply unless a specific promotion states otherwise:
metro4 actively monitors for patterns of bonus abuse, including but not limited to: opening multiple accounts to claim a bonus more than once, placing low-risk or hedged bets designed to satisfy wagering requirements without genuine risk, and systematically exploiting promotional terms in bad faith. Any User found to be engaging in bonus abuse will have their Bonus Funds and any associated winnings voided, and their Account may be permanently closed.
Bonus Funds that are not used within the validity period specified in the relevant promotion will expire and be removed from your Account automatically. Expired bonuses cannot be reinstated or extended except at metro4's sole discretion.
All games offered on the Platform use certified Random Number Generator (RNG) technology audited by independent third-party testing laboratories to ensure fairness and unpredictability of outcomes. Live dealer games are streamed from licensed studios operated by Evolution Gaming, Pragmatic Play Live, and other certified providers.
In the event of a technical malfunction affecting a game round — including but not limited to server disconnection, software error, or data transmission failure — metro4 reserves the right to void the affected round and return the wagered amount to the User's Account. Winnings generated during a confirmed malfunction will not be paid. The decision of metro4's technical team in such matters is final.
All sports betting markets — including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, AFF Cup, and Timnas Indonesia fixtures — are subject to the specific sports betting rules published in the sportsbook section of the Platform. Bets placed on void, postponed, or abandoned events will be settled according to the applicable event-specific rules.
If you believe a game result or bet settlement is incorrect, you must raise a formal dispute with the customer support team within 72 hours of the disputed event. Disputes raised after this window may not be investigated. metro4's decision on all disputes, made after reviewing the relevant logs and data, is final and binding.
The following actions and behaviors are strictly prohibited on the Platform. Engaging in any prohibited conduct may result in immediate Account suspension, permanent ban, forfeiture of balances, and where applicable, referral to relevant law enforcement authorities.
Anti-Money Laundering (AML): metro4 maintains a strict Anti-Money Laundering policy. All transactions are monitored for suspicious activity. metro4 is legally obligated to report suspicious transactions to the relevant authorities and cooperate fully with any resulting investigation, including freezing affected Account balances during the investigation period.
All content on the Platform — including but not limited to the metro4 name and logo, website design, graphics, text, software, game interfaces, and database structures — is the exclusive Intellectual Property of metro4 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal entertainment purposes only.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without the prior written consent of metro4. Unauthorized use of metro4 Intellectual Property may give rise to civil and criminal liability.
The collection, storage, and processing of your personal data by metro4 is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By accepting these Terms, you also accept the Privacy Policy in full. We encourage you to read it carefully before registering.
In summary, metro4 collects personal data to facilitate account management, process transactions, conduct KYC verification, deliver customer support, and comply with legal obligations. We do not sell your personal data to third parties for marketing purposes.
metro4 is committed to promoting responsible gaming practices. We provide all registered Users with access to a suite of self-management tools, including deposit limits, loss limits, session time limits, reality-check notifications, and self-exclusion. Full details of these tools and how to activate them are available on our Responsible Gaming page.
If you believe that your gambling has become problematic, you are encouraged to contact our support team immediately at [email protected]. Our agents can assist you in activating self-exclusion and provide signposting to professional support resources. Remember: gambling should always be an enjoyable form of entertainment, never a financial solution. 21+ only.
To the maximum extent permitted by applicable law, metro4 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to: loss of winnings, loss of data, loss of goodwill, service interruptions, or computer damage.
metro4's total aggregate liability to any User in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that User in the 30-day period immediately preceding the event giving rise to the claim.
Nothing in this clause shall limit metro4's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
You may close your Account at any time by contacting our customer support team. Prior to closure, any pending withdrawals will be processed in accordance with standard procedures and any outstanding Wagering Requirements must be settled. Bonus Funds not yet converted to withdrawable balance will be forfeited upon voluntary closure.
metro4 reserves the right to suspend or permanently terminate your Account at any time, with or without prior notice, in the following circumstances: material breach of these Terms; suspected fraudulent, illegal, or abusive activity; failure to complete KYC verification within the required timeframe; or where continued operation of the Account poses a legal, regulatory, or reputational risk to metro4.
Upon termination, your right to access the Platform ceases immediately. Any Real Money balance remaining in your Account at the time of termination will be returned to you via your registered payment method, subject to the completion of any outstanding KYC requirements and provided no fraud investigation is pending. Bonus Funds are forfeited upon termination.
metro4 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will provide notice via your registered email address or a prominent notification on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
If you do not agree with any amendment, you must cease using the Platform and close your Account before the amendment takes effect. The most current version of these Terms is always accessible at https://metro4.cam/terms-conditions.
These Terms & Conditions are governed by and construed in accordance with applicable international gaming regulations and the laws of the jurisdiction in which metro4 holds its operating license. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be referred to binding arbitration under internationally recognized arbitration rules.
You acknowledge that the Platform is operated under an internationally recognized gaming license and that metro4 makes no representation that the Services are appropriate or legal for use in any specific jurisdiction. You access the Platform entirely at your own risk and are responsible for compliance with all local laws applicable to you.
If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please contact the metro4 support team using the details below. Our team aims to respond to all inquiries within 24 hours (WIB).
Email: [email protected] (plain text — not a clickable link)
Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, Indonesian Independence Day (17 August), and Nyepi.
Response Language: Support is available in both English and Bahasa Indonesia. You may contact us in either language and our agents will respond accordingly.
Our support team is available around the clock to clarify any clause in these Terms & Conditions. You can also explore our FAQ for quick answers to the most common player questions.
Related reading: Privacy Policy · Responsible Gaming · About Us