Your privacy matters to us. This Privacy Policy explains exactly what personal data metro4 collects, why we collect it, how we use and protect it, and what rights you have over your own information.
Last Updated: 1 January 2026A plain-language overview of the principles that guide how metro4 handles your personal data. The full legal clauses below govern in all cases.
All personal data transmitted to and from the metro4 Platform is protected by TLS 1.3 encryption. Stored data is secured using AES-256 encryption at rest, with access restricted to authorized personnel only.
metro4 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate the Platform and deliver our Services to you.
You have the right to access, correct, export, and in certain circumstances request deletion of your personal data. We respond to all verified data requests within 30 days.
Data collected for one purpose — such as KYC verification — will not be repurposed for unrelated uses without your explicit consent. We collect only what is necessary and proportionate.
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law and our operating license. Data is securely deleted or anonymized thereafter.
In the unlikely event of a data breach that poses a risk to your rights, metro4 will notify affected users promptly and take all reasonable steps to contain the breach and mitigate potential harm.
This Privacy Policy ("Policy") describes how metro4 ("we", "us", "our") collects, uses, stores, and discloses personal data in connection with the Platform at https://metro4.cam and all associated Services. This Policy forms an integral part of the metro4 Terms & Conditions. By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the practices described herein.
metro4 is committed to protecting the privacy of all users across Indonesia, including those located in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and other regions. We comply with applicable international data protection standards and our obligations under our operating license.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
metro4 is the Data Controller responsible for your Personal Data in connection with the Platform. Our designated privacy contact can be reached at the email address provided in Section 16 of this Policy. If you have any questions about how your data is handled, or wish to exercise any of your rights, please contact us directly.
Data Controller: metro4 (operating company of https://metro4.cam)
Privacy Contact Email: [email protected]
Response Commitment: We aim to acknowledge all privacy-related inquiries within 2 business days (WIB) and resolve them within 30 calendar days.
metro4 collects Personal Data in the following categories. We collect only what is necessary and proportionate for the purposes described in Section 5.
metro4 collects Personal Data through the following channels:
Data you provide directly when you register an Account, complete KYC verification, make a deposit or withdrawal request, contact our customer support team, respond to a survey, or otherwise communicate with metro4.
Data collected automatically as you interact with the Platform, including through Cookies, server logs, and analytics tools. This covers IP addresses, session data, device identifiers, and clickstream behavior. See Section 11 for our full Cookies policy.
In limited circumstances, metro4 may receive Personal Data from third-party sources, including:
metro4 processes your Personal Data for the purposes set out in the table below. Where processing is based on legitimate interests, we have assessed that those interests are not overridden by your fundamental rights and freedoms.
| Purpose | Categories of Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, Contact, Technical | Contract performance |
| Age and identity verification (KYC) | Identity, Financial | Legal obligation; Contract |
| Processing deposits and withdrawals | Financial, Identity | Contract performance |
| Delivering gaming services | Gameplay, Technical | Contract performance |
| Fraud detection and AML compliance | Identity, Financial, Technical | Legal obligation; Legitimate interests |
| Responsible gaming monitoring | Gameplay, Financial, Behavioral | Legal obligation; Legitimate interests |
| Customer support and dispute resolution | Identity, Communications, Gameplay | Contract performance; Legitimate interests |
| Marketing communications (opt-in only) | Identity, Contact, Behavioral | Consent |
| Platform analytics and improvement | Technical, Behavioral | Legitimate interests |
| Legal compliance and regulatory reporting | All categories as required | Legal obligation |
metro4 processes your Personal Data on one or more of the following legal bases, as indicated in the table in Section 5:
metro4 does not sell your Personal Data. We share data only in the circumstances described below, and only to the extent necessary for the stated purpose:
We share Personal Data with carefully selected third-party service providers who process data on our behalf under binding contractual agreements that require them to maintain confidentiality and appropriate security standards. These include:
metro4 may disclose Personal Data to law enforcement agencies, regulators, tax authorities, or courts where required to do so by applicable law, a valid legal order, or in response to a regulatory investigation. We will, where legally permitted, notify you of such a disclosure before it takes place.
In the event of a merger, acquisition, restructuring, or sale of all or part of metro4's business assets, Personal Data held by metro4 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy implications before it takes effect.
No Third-Party Marketing: metro4 will never share, sell, or rent your Personal Data to third parties for their own marketing or advertising purposes. Any marketing communications you receive will come exclusively from metro4 and only if you have opted in to receive them.
Some of metro4's service providers operate servers or infrastructure located outside Indonesia. Where Personal Data is transferred to a country that may not have data protection laws equivalent to those of Indonesia, metro4 ensures that appropriate safeguards are in place, including contractual clauses that bind the recipient to data protection standards consistent with this Policy.
By using the Platform and accepting this Policy, you acknowledge and consent to the transfer of your Personal Data to countries outside Indonesia where such transfers are necessary to deliver the Services. metro4 will always take reasonable steps to ensure that any international transfer is handled securely and in accordance with applicable data protection obligations.
metro4 retains Personal Data for as long as your Account remains active and for a further period as required by our legal and regulatory obligations. The following indicative retention periods apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymized so that it can no longer be associated with you as an individual.
metro4 respects your rights as a Data Subject. Depending on applicable law and the specific circumstances of your request, you may be entitled to exercise the following rights in relation to your Personal Data:
Request a copy of the Personal Data metro4 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where there is no longer a lawful basis for us to retain it, subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as while a rectification request is being assessed.
Request a machine-readable export of the Personal Data you have provided to us where processing is based on consent or contract.
Object to processing based on legitimate interests, including profiling for marketing purposes. You may opt out of marketing communications at any time.
To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing your request and respond within 30 calendar days. We do not charge a fee for reasonable requests; however, we reserve the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
metro4 uses Cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and analyze traffic patterns. The following categories of Cookies are used:
These Cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens, security tokens, and load-balancing identifiers. No consent is required for these Cookies as they are necessary for contract performance.
These Cookies remember your preferences — such as your preferred language, display settings, and recently viewed game categories — to provide a more personalized experience. Disabling them may affect the quality of your experience on the Platform.
These Cookies collect aggregated, anonymized data about how users interact with the Platform — including which pages are visited most frequently, how long sessions last, and where errors occur. This data is used exclusively to improve Platform performance and user experience.
Where you have provided consent, marketing Cookies may be used to track your interactions with metro4 promotional content across the Platform and measure the effectiveness of campaigns. You may withdraw consent for marketing Cookies at any time by contacting support.
Managing Cookies: Most browsers allow you to control Cookie settings through the browser's preferences menu. Disabling strictly necessary Cookies may prevent you from logging into your Account or using certain Platform features. Disabling analytical and marketing Cookies will not affect your ability to use the Platform's core Services.
The Platform and all its Services are strictly intended for individuals who are 21 years of age or older. metro4 does not knowingly collect Personal Data from anyone under the age of 21. If we become aware that Personal Data has been collected from a minor, we will delete that data immediately and close the associated Account without prior notice.
If you are a parent or guardian and believe that a minor in your care has registered an Account or provided Personal Data to metro4, please contact us immediately at [email protected] so that we can take prompt remedial action.
21+ Only: Age verification is a mandatory step in the Account registration process. metro4 uses automated document verification and manual KYC review to enforce this requirement. Attempting to circumvent the age verification process constitutes a material breach of our Terms & Conditions.
metro4 implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:
While metro4 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. You also bear responsibility for maintaining the security of your Account credentials and for notifying us promptly if you suspect unauthorized access.
The Platform may contain references to or integrations with third-party services — such as game providers and payment processors — whose own privacy policies govern the handling of data on their platforms. metro4 is not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.
metro4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operating license requirements. When we make material changes, we will notify you by email to your registered address and/or by posting a prominent notice on the Platform, at least 14 days before the changes take effect.
Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. The most current version of this Policy is always available at https://metro4.cam/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way metro4 handles your Personal Data, please contact our privacy team using the details below. We treat all privacy complaints seriously and will respond promptly and transparently.
Privacy Contact: metro4 Data Privacy Team
Email: [email protected] (plain text — not a clickable link)
Subject Line: Please use "Privacy Inquiry" or "Data Rights Request" so your message is routed to the appropriate team.
Response Time: We acknowledge all privacy inquiries within 2 business days (WIB) and aim to resolve them within 30 calendar days. Complex requests involving data access or erasure may take up to 60 days; we will notify you if an extension is required.
Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Idul Adha, Indonesian Independence Day (17 August), and Nyepi.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction. metro4 will cooperate fully with any such authority in connection with a complaint or investigation.
Our support team is available around the clock to address any privacy concerns. You can also review our Terms & Conditions or visit our FAQ for answers to common questions about account security and data handling.
Related reading: Terms & Conditions · Responsible Gaming · About Us