At metro4, we believe gambling should be an enjoyable, controlled form of entertainment — never a financial strategy or a source of distress. This page gives you every tool and resource you need to stay in control.
Every metro4 account comes equipped with six powerful tools you can activate instantly through your account settings or by contacting our support team. All tools are free to use and take effect immediately upon request.
Set a maximum deposit cap on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. You can decrease a limit at any time; increases take 48 hours to apply — a deliberate cooling-off measure. Limits apply across all payment methods, including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay.
Define the maximum net loss you are comfortable with over a chosen period — daily, weekly, or monthly. When your loss reaches that threshold, your account is temporarily restricted from placing further bets until the limit period resets. This tool is particularly useful for players who enjoy high-variance games such as togel (Indonesia's traditional numbers lottery) or progressive slots.
Specify the maximum number of hours you want to spend on the Platform in a single session. When your session time expires, you will be automatically logged out and will need to log back in and reset your session limit before continuing. This tool prevents extended uninterrupted play that can impair judgment and decision-making.
Enable periodic on-screen notifications that remind you how long you have been playing and how much you have wagered during the current session. Alerts can be set at intervals of 15, 30, or 60 minutes. Each alert gives you the option to continue, set a new session limit, or log out — keeping you mindful of your activity at regular intervals.
Request a temporary time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Time-outs cannot be lifted early. This is the right tool if you feel you need a short break but do not want to permanently close your account.
Self-exclusion is a more permanent measure for players who believe their gambling has become a serious problem. You can self-exclude for a minimum of 6 months or permanently. During the exclusion period, your account is locked, you will be opted out of all marketing communications, and you cannot re-register. Contact our support team at any time to activate self-exclusion immediately.
The minimum legal age to register and play on metro4 is 21 years old. This requirement applies to all players across Indonesia, regardless of location — Jakarta, Surabaya, Medan, Bandung, Bali, or any other city. It is not a guideline; it is a strict rule enforced at every stage of the account lifecycle.
During registration, every applicant must submit a valid Indonesian National Identity Card (KTP) for automated document verification. Our KYC system cross-references the submitted document against the declared date of birth, and any account where the holder is found to be under 21 is closed immediately, with all funds returned to the verified payment source.
metro4 also encourages parents and guardians to use parental control software to prevent minors from accessing gambling websites. If you suspect that a minor is using your account or has created an account of their own, contact us immediately at [email protected] so we can investigate and act without delay.
Zero Tolerance: Any attempt to circumvent the age verification process — including submitting falsified documents or using another person's identity — constitutes a serious breach of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.
metro4 is an adults-only gaming platform. You must be at least 21 years of age and a verified account holder to access any real-money game — including slots, live casino, sports betting on BRI Liga 1 and international leagues, and traditional games such as togel and sabung ayam (cockfighting markets).
KYC Verification: All accounts must complete identity verification before making a first withdrawal. Documents accepted include a valid KTP (Indonesian National Identity Card). Accounts that fail to complete KYC within 30 days of registration may be suspended pending verification.
All responsible gaming tools can be activated through your account settings panel or by contacting our support team directly. Changes that reduce your limits or impose restrictions take effect immediately. Requests to relax or remove a restriction are subject to a mandatory 48-hour review period.
Problem gambling can develop gradually and is not always easy to recognize from the inside. The following behaviors are recognized warning signs. If several of these apply to you, we strongly encourage you to use our self-management tools or contact our support team for a confidential conversation.
Continuing to bet — often with larger stakes — in an attempt to recover money lost in a previous session. This is one of the most common and dangerous patterns in problem gambling.
Wagering money that is allocated for essential expenses such as rent, food, utilities, or family obligations. Gambling should only ever involve discretionary, non-essential funds.
Missing work, neglecting family responsibilities, or withdrawing from social activities because of time or money spent on gambling.
Hiding the amount of time or money spent on gambling from family, friends, or a partner — often accompanied by feelings of shame or guilt.
Feeling unable to stop or reduce gambling despite genuinely wanting to, or experiencing anxiety, irritability, or restlessness when not gambling.
Taking loans, borrowing from friends or family, or using credit to fund gambling activity. Financial pressure is a clear indicator that gambling has moved beyond entertainment.
The following questions can help you reflect on your gambling habits. This is not a clinical diagnostic tool — it is an informal guide to prompt honest self-reflection. If you answer "Yes" to three or more questions, we recommend activating one or more of our responsible gaming tools or reaching out to our support team.
Have you ever spent more money on gambling than you originally planned in a single session?
Have you gambled with money that was meant for bills, groceries, or other necessary expenses?
Do you find yourself thinking about gambling frequently when you are not playing?
Have you tried to cut back or stop gambling and found it difficult or impossible?
Have you ever lied to someone close to you about how much time or money you have spent gambling?
Has gambling caused tension, arguments, or financial difficulties in your personal relationships?
Do you return to gambling shortly after a loss in order to try to win back what you lost?
Do you feel irritable, anxious, or restless on days when you have not gambled?
If you answered "Yes" to three or more of these questions: Your gambling habits may be moving beyond healthy entertainment. We encourage you to activate a deposit limit, session limit, or time-out immediately through your account settings — or contact our support team at [email protected] for a confidential, judgment-free conversation. Help is available 24 hours a day, 7 days a week.
If gambling is causing you distress, financial harm, or is affecting your relationships, please do not wait. Our support team is available around the clock and every conversation is treated with complete confidentiality.
Send us an email and our responsible gaming specialists will respond within 2 hours (WIB). Use subject line "Responsible Gaming Help" for priority routing.
[email protected]Our live chat service is available 24/7, including Indonesian public holidays such as Idul Fitri, Idul Adha, Nyepi, and Indonesian Independence Day. Native Indonesian-speaking agents are on duty at all times.
Available in your account dashboardIf you need to stop immediately, you do not need to wait for a response. Email us with the subject "Self-Exclusion Request" and we will lock your account within minutes of receiving your message.
[email protected]Explore our FAQ for answers to common questions about account tools, or review our full Terms & Conditions to understand your rights and obligations as a metro4 player. Our Privacy Policy explains how your data is kept safe. And if you ever need a hand, our team is one message away.
Related reading: Terms & Conditions · Privacy Policy · About Us